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Future Electronics respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

 

1. Important Information and Who We Are

1.1. Purpose of this Policy

This privacy policy aims to give you information on how Future Electronics collects and processes your personal data, including any data you may provide through our websites, when you sign up to our newsletter, purchase product or a service.

Our websites are not intended for children. Future Electronics does not knowingly collect, use, sell, or share data relating to consumers under the age of 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will delete such information from our records. If a parent, guardian, or anyone else becomes aware that we have collected personal information from an individual under the age of 16, please contact us.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy or notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other policies and notices and is not intended to override them.

1.2. Controller of Personal Data

Future Electronics is the controller and responsible for your personal data. Reference to Future Electronics (or “we,” “us” or “our”) in this policy refers to all companies within the Future Electronics group of companies.

1.3. Data Protection Officers and EU Representative

Future Electronics currently has two Data Protection Officers (DPOs), one responsible for regions outside of Europe, the Middle East and Africa (EMEA) (including North America) and the other responsible for the EMEA region, and an EU Representative. Contact details for each DPO and the EU Representative are as follows:

DPO for Regions other than EMEA, including North America:

Email Address: DPO@FutureElectronics.com
Postal Address: Future Electronics 237, Hymus Boulevard, Pointe-Claire, Quebec H9R 5C7, Canada

DPO for EMEA:

Email Address: DPOEMEA@FutureElectronics.com
Postal Address: Future Electronics, Future House, The Glanty, Egham, Surrey TW20 9AH, United Kingdom

EU Representative:

Email Address: EUREP@FutureElectronics.com
Postal Address: Future Electronics, Bobrowiecka 8, Warsaw, 00-728 Poland

Please contact your regional DPO or EU Representative with any questions about the operation of this policy or if you have any concerns that this policy is not being or has not been followed. You have the right to make a complaint at any time to your national supervisory authority for data protection. We would, however, appreciate the chance to deal with your concerns before you approach your national supervisory authority so please do not hesitate to contact us in the first instance.

1.4. Your Duty to Inform Us of Changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

1.5. Third Party Content and Privacy Statements

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their content or privacy statements. We encourage you to read the privacy policy or notice of every website you visit.

 

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data, which includes first name, last name, username or similar identifier;
  • Contact Data, which includes billing address, delivery address, email address and telephone numbers;
  • Financial Data, which includes bank account and payment card details;
  • Transaction Data, which includes details about payments to and from you and other details of products and services you have purchased from us;
  • Technical Data, which includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites;
  • Profile Data, which includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
  • Usage Data, which includes information about how you use our websites, products and services; and
  • Marketing and Communications Data, which includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate usage data (described above) to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Except as described below in Section 5.3, we do not collect any special categories of personal data about you, sometimes referred to as sensitive personal information under applicable privacy laws (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

3. If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at that time.

 

4. How is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

  • Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes, but is not limited to, personal data you provide when you:
    • purchase our products or services;
    • create an account on our websites;
    • subscribe to our service or publications;
    • request marketing to be sent to you;
    • enter a competition, promotion or survey; or
    • give us some feedback.
  • Automated technologies or interactions. As you interact with our websites, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
  • Third parties or publicly available sources. We may receive personal data about you from third parties, notably analytics providers.

 

5. How We Use Your Personal Data

5.1. General Approach and Guidelines

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

The general rule is that personal data is collected can be used and disclosed only for the purpose it was collected, unless there is consent from the client (written or verbal). Personal data collected cannot be passed on to third parties unless there is consent from the client.

5.2. Purposes For Which We Will Use Your Personal Data

We have set out below, in a table format, a description of all the ways we may to use your personal data, and, for those jurisdictions where it is required, which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

In this policy, a legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

PURPOSE/ACTIVITY TYPE OF DATA LAWFUL BASIS FOR PROCESSING INCLUDING BASIS OF LEGITIMATE INTEREST
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and our websites (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our websites, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our websites updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
To review any application, you filed through our Career Center (a) Identity
(b) Contact
(c) LinkedIn Profile
Necessary for our legitimate interests (to review your candidacy in view of any position you applied for)

 

5.3. Collection of Information for Residents of California and Certain other US States

The personal data we collect about you includes data within the categories below. These categories are defined by California law and represent the categories of personal data that we have collected about you. Where we collect this data, the purposes for which we process it, and how we have disclosed personal data to third parties in the past 12 months are consistent with how we treat other data under this Policy as described above. We do not necessarily collect all data listed in a particular category, nor do we collect all categories of data for all individuals.

We have also disclosed data in each of the following categories with our affiliates and service providers for our business purposes within the last 12 months. We may receive requests for data from regulatory authorities, our auditors and/or our legal advisors. If requested from such parties, we would disclose your personal data as appropriate.

We do not sell your personal data or share your personal data for cross-contextual behavioral advertising, as those terms are defined under California and other applicable US state law.

Category of Personal Data Source of Personal Data Purpose of Processing
Personal identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. We collect information in this category:
  • Directly from you
  • From our service providers
To provide you with the goods or services you requested;
To communicate with you;
To provide customer service and respond to requests and inquiries;
To assist with marketing; and
To protect against fraud.
Information About You.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
We collect information in this category:
  • Directly from you
  • From our service providers
To provide you with the goods or services you requested;
To communicate with you;
To provide customer service and respond to requests and inquiries;
To assist with marketing; and
To protect against fraud.
Internet or other electronic network activity information:
Browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement.
We collect information in this category directly from you. To protect against fraud; and
To assist with marketing
Audio, electronic, visual, thermal, olfactory, or similar information We collect information in this category:
  • Directly from you when you call us
To provide you with the goods or services you requested;
To communicate with you;
To provide customer service and respond to requests and inquiries;
To assist with marketing; and
To protect against fraud.

 

In addition to the categories of personal information above, we also collect the following categories of sensitive personal information:

Category of Personal Data Source of Personal Data Purpose of Processing
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account We collect information in this category:
  • Directly from you
To process your payments.

 

5.4. Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

5.5. Promotional Offers From Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and in each case, you have opted into receiving that marketing communication.

5.6. Third-Party Marketing

We will get your express opt-in consent before we share your personal data with any company outside the Future Electronics group of companies for marketing purposes.

5.7. Opting Out

You can ask us or third parties to stop sending you email marketing messages at any time by using the “Unsubscribe” feature contained at the bottom of each such email message. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

5.8. Cookies

We regularly seek to maintain the integrity of, and make improvements to, our website. As part of these efforts, we collect and analyze certain information about how visitors use the website. We may also want to serve you advertisements of particular interest to you.

While you are online, your computer saves so-called “cookies.” Cookies are small pieces of information that our server places on a visitor's computer hard drive to enable that person to more easily communicate and interact with the website and to provide us with important information about how visitors use the website. Many web browsers are automatically set to accept cookies. These small files also control how our website is displayed and operates. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure, and they assist in our marketing efforts.

When you visit our website, cookies are used to collect technical information about the page and services that you use and how you use them. This may include device-specific information, your navigation throughout the site and other technical and browsing preferences, including your location and site entry point. We only collect non-essential cookies with your consent. You may modify your preferences at any time by going to our cookie consent manager displayed with an icon in the lower left-hand corner of the browser.

You can also set your browser to refuse all or some browser cookies, or to when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly. Please also refer to any policies governing cookies that we may adopt from time to time (which will be found on our websites).

5.9. Universal Opt Out Mechanism

We recognize your use of a universal opt-out mechanism for the purpose of targeted advertising or any sale of your personal data through cookies or other related technologies. If there is a conflict between the opt-out request received via a universal opt-out mechanism and your existing privacy setting, we will comply with your opt-out preference and notify you of the conflict. The notification will provide you with the option to confirm either the privacy setting or participation in the program.

You may also modify your cookie preferences at any time by going to our cookie consent manager displayed with an icon in the lower left-hand corner of the browser.

6.0.Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

7. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in the tables in Section 5.2 above.

  • Internal third parties, notably other companies within the Future Electronics group of companies;
  • External third parties, notably service providers acting as processors who provide IT and system administration services to Future Electronics, professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services, and regulators and other authorities who require reporting of processing activities in certain circumstances; and
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
  • Our marketing and advertising partners.
  • Others with your consent.

We may also disclose your personal data:

  • To comply with any court order, law, or legal process, including a response for a government or regulatory request.
  • To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our customers, or others. (This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.)

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

8. International Transfers

8.1 Transferring data outside of the EEA

We share your personal data within the Future Electronics Group. This will involve transferring your data outside Canada and the European Economic Area (EEA). We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. Where necessary by law, we formalize these transfers with binding corporate rules.

Many of our external third parties are based outside Canada and the EEA so their processing of your personal data will involve a transfer of data outside Canada and the EEA. In such cases, we take every effort to ensure a similar degree of protection is afforded to your personal data and, to that end, implement the following:

  • Where we use certain service providers, we may use specific contracts or contractual provisions approved by the European Commission which give personal data the same protection it has in Canada and in Europe; and
  • Where we use providers based in the United States, we may transfer data to them if they are part of the Data Privacy Framework which requires them to provide similar protection to personal data shared between the Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

8.2 China Cross-border provision of personal information

In order to provide cross-border e-commerce transactions, technical support and maintenance of equipment or systems, ensure information security, and conduct operational management, we may provide some of the personal information we collect to Future Electronics affiliates outside China, or allow Future Electronics outside China to Affiliates access personal information stored in China. We will abide by applicable laws and ensure that your personal information outside China is protected at least as well as applicable requirements within China through contractual agreements, internal policies and standards.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of China.

 

9. Data Security

We have put in place appropriate and reasonable security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed; but we are not able to guarantee the security of your personal data. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

10. How Long Will You Use my Personal Data?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your personal data can be requested from us by contacting us.

In some circumstances you can ask us to delete your data. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

11. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. This includes the following:

  • The right to be informed about our collection and use of personal data. You have the right to know and request information about the categories and specific pieces of personal information we have collected about you within the last 12 months, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties, or specific third parties, depending on your jurisdiction, with whom we share such information. You also have the right to know if we have sold or disclosed your personal information.
  • The right of access to the personal data we hold about you. You have the right to request access to information about the categories and specific pieces of personal information we have collected about you within the last 12 months.
  • The right to rectification if any personal data we hold about you is inaccurate or incomplete. You have the right to request correction of any inaccurate information we hold about you. We may not be able to accommodate your request if we believe it would violate any law, any legal requirements, or cause the information to be incorrect. Information solely retained for data backup purposes is generally excluded.
  • The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you. You have the right to request the deletion of your personal information, subject to certain exceptions.
  • The right to restrict (i.e. prevent) the processing of your personal data. Depending on your jurisdiction, to the extent we process or disclose your sensitive personal information, you may have the right to limit our use of this information.
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation). You have the right to obtain personal information about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another entity without hindrance.
  • The right to opt-in to processing of sensitive personal information. Depending on the jurisdiction, to the extent we process your sensitive personal information, we may have to obtain your consent, before processing it and you may have the right to limit the use or disclosure of sensitive personal information.
  • The right to object to us using your personal data for particular purposes. Depending on your jurisdiction, you have a right to opt-out of the sale or sharing of personal information by us. Depending on your jurisdiction, to the extent we share personal information with for purposes of targeted advertising or cross contextual behavior advertising, you have the right to opt-out. Depending on your jurisdiction, to the extent we engage in profiling or automated decision making, you have the right to opt-out.
  • The rights to opt out with respect to automated decision making and profiling. Depending on your jurisdiction, to the extent we engage in profiling or automated decision making, you have the right to opt-out. Depending on your jurisdiction, to the extent we engage in profiling or automated decision making, you have the right to opt-out.
  • The right to withdraw consent at any time where we are relying on consent to process your personal data.
  • The right to know and question profiling decision. Depending on your jurisdiction, and whether your personal data is profiled in furtherance of decisions that produce legal or similarly significant effects concerning you, you may have the right to question the result of said profiling, the right to be informed of the reason that the profiling resulted in the decision, and, if feasible, the right to be informed of what actions you might have taken to secure a different decision and that you might take to secure a different decision in the future. You also have the right to review the personal data used in the profiling decision.
  • The right to correct data and reevaluate decision related to profiling decision. Depending on your jurisdiction, if a profiling decision was based upon inaccurate personal information, taking into account the nature of the personal data and purpose of processing, you may have the right to have the data corrected and the profiling decision reevaluated based upon the corrected data.
  • The right to non-discrimination. You have the right to not be discriminated against for exercising any of the above-listed rights.

We do not discriminate against you if you choose to exercise any of these rights.

Data solely retained for data backup purposes is principally excluded from these rights until it is restored to an active system or next accessed or used for a sale, disclosure, or commercial purpose. These rights also do not apply to pseudonymous data if the information necessary to identify the individual is kept separately and is subject to controls that prevent access to the information. Pseudonymous data is personal data that can no longer be attributed to a specific individual without the use of additional information, if the additional information is kept separately and is subject measures to ensure that personal data is not attributed to the specific individual.

Further, California law permits California residents to request – from a business with whom the California resident has an established business relationship – certain information about the types of personal information the business has shared with third parties for those third parties’ direct marketing purposes, and the names and addresses of the third parties with whom the business has shared such information during the immediately preceding calendar year.

If you wish to exercise any of the rights set out above, please contact us.

 

12. Exercising Your Rights

If you would like to exercise any of the privacy rights outlined above, please send an email to the designated Data Protection Officer for your region.

You also may designate an authorized agent to make a request on your behalf. If you are submitting a request through an authorized agent, the authorized agent must provide us with your signed written permission stating that the agent is authorized to make the request on your behalf.

Alternatively, your authorized agent may provide evidence of having power of attorney or acting as a conservator for you. We may also request that any authorized agents verify their identity and may reach out to you directly to confirm that you have provided the agent with your permission to submit the request on your behalf.

There may be circumstances where we will not be able to honor your request, in which case, we will notify you. For example, if you request deletion, we may need to retain certain personal information to comply with our legal obligations or other permitted purposes. Depending on your jurisdiction, you may have the right to appeal this decision or to contact your Attorney General if you have concerns about the results of the appeal.

Depending on your jurisdiction, we may maintain your rights requests for at least 2 years. This information will not be used for any other purpose except to review compliance processes; it will not be shared except as necessary to comply with a legal obligation.

 

13. Administrative Fees

Please note that depending on your jurisdiction, we are only obligated to respond, free of cost, to personal information requests from the same consumer up to two times in a 12-month period. Depending on your jurisdiction, after you have exceeded the applicable number of requests, we have the right to charge a reasonable fee for fulfilling the request. In addition, under the applicable state privacy law, and for the protection of your personal information, we may be limited in what personal information we can disclose.

 

14. What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

15. Time Limit to Respond

Depending on your jurisdiction, we have between 45 and 90 days to respond to your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex, but we will contact you if this is the case.

 

16. Contact Us

If you have any questions about this privacy policy, please contact us through our website.

 

Last updated December 4, 2024.